Water Conservation Tips


The Pamlico County Water System (PCWS) was founded in 1980 with the mission of supplying clean, safe drinking water to the citizens of Pamlico County. The system had a customer base of 2,650 and had approximately 200 miles of distribution lines. Water was supplied via two newly built treatment facilities and the "Old Town of Bayboro" plant.

Current Conditions

The source of the water supply is currently from ground water that is pumped from the Castle-Hayne aquifer. The water is then treated from five water treatment facilities and distributed county-wide to customers through approximately 300 plus miles of water distribution lines. PCWS currently provides service to more than 6000 homes and businesses. Over the past five years, the customer base has grown by approximately 2.2% per year.

Pamlico County Water Service is a self-supporting agency which depends on customer rates and fees to support its operation. No tax dollars are used to pay for PCWS's operations. PCWS is operated in compliance with all rules and regulations regarding public water systems as required by the State of North Carolina. The water system is run by the seven member board of Pamlico County Commissioners.

New Customers

New customers can submit an application for water service at the Pamlico Water Service Business Office. The consumer shall provide two forms of identification and submit proof of right to have water service at the applied location. Proof can be provided by either a lease or deed. All connection fees will have to be paid at time of application.

Please see Water Department Fee Schedule.

Pamlico County Water Department

Notice to Customers

April 08, 2020

During COVID-19, the Pamlico County Water Department is working hard to support residents and utility customers and help ensure residents can remain at home and slow the spread of the coronavirus.  Effective April 1, 2020, consistent with the NC Governor’s Executive Order 124, Pamlico County will not disconnect residential water or sewer service due to late or non-payment. We are waiving penalties and fees in addition to suspending residential utility disconnects for at least the next 60 days (June 1, 2020).

Please keep in mind that customers are still responsible for paying for all usage.  Customers should continue to make payments on their accounts to avoid accumulating large balances, even if they cannot pay in full.  Since utility account balances will not be forgiven, only deferred, customers having trouble paying utility bills in full or on time are strongly urged to make incremental payments during this time.

All customers are encouraged to use the online payment system.  Below is a listing of alternative payment methods:

  1. Credit/Debit:

Use the link http://www.vdsinc.com/bill-lookup/?instance-id=pamlico-utility.You can also call toll free 877-369-0028. You will need your account number and customer number that is found on your bill.If you cannot locate your bill, please call the office at 252-745-5453.

  1. Pay by check through the US Postal Service:

Mail your check and remittance coupon back to the County in the pre-addressed envelope provided with your bill.Our mailing address is P.O. Box 158, Bayboro, NC 28515.

  1. Drop Box:

Our office is located at 102 N. Fourth Street, Bayboro, NC 28515.Please note this is not our mailing address.Please drop checks or money orders with remittance coupons in the drop box.Please don’t put cash in the drop box.

  1. Bank Draft:

You can pay by automatic bank draft.The form is located on our website at https://www.pamlicocounty.org/Data/Sites/1/media/eft-form.123119.pdf under Water Department and then payment methods.

For residents unable to pay their bills in full over the next 60 days, we are working on payment plans and further information will be made available when those plans are finalized.  Please call our office for more information at 252-745-5453.


Contact Information

Loretta O'Neal
Office Supervisor
Email: loretta.oneal@pamlicocounty.org
Jeffery Sanders
Field Operations Manager
Email: jeff.sanders@pamlicocounty.org
Office: (252)745-5453
Fax: (252) 745-7546
Office Hours:
8:00 am - 5:00 pm
Monday - Friday
102 N. Fourth Street
P.O. Box 158
Bayboro, NC 28515